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Product Return & Refund Policy
• Product images may differ slightly in colour from the actual items. Refund requests on this basis will not be accepted.
• All products are non-returnable and non-refundable. Please examine carefully before purchasing. We will inspect items prior to shipment to ensure product quality.
• Zentaosa reserves all rights in case of disputes.
Workshop / Course / Consultation Return & Refund Policy
• In the event of natural disasters, Black Rainstorm Warnings, or Tropical Cyclone Warning Signal No. 8 or above, all workshops, courses, and soul consultation services will be cancelled. Make‑up sessions will be arranged; please stay updated via WhatsApp announcements.
• No refunds or make‑up sessions will be provided for absences due to personal reasons.
Zentaosa reserves the right to update the content, terms, conditions and policies of any workshops, courses, or soul consultation services without prior notice.
