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Privacy Policy
At Zentaosa, we recognize that privacy is of utmost importance to our customers, and we treat it with the same priority ourselves. We are fully committed to safeguarding your personal information. Our goal is to be transparent and thorough about what information we collect, how we use it, and why it is necessary. If anything remains unclear, we encourage you to reach out to us directly.
Compliance with Hong Kong Law
We comply with the Personal Data (Privacy) Ordinance (Chapter 486) under the laws of Hong Kong. To continually improve our website and product offerings, we may collect certain information, such as analytical data and purchase history. This information is never disclosed to third parties without your explicit authorization, except in limited circumstances where third parties are engaged to perform essential functions on behalf of Zentaosa.
Examples include:
- Delivery couriers requiring your address to complete shipments
- Payment processors handling secure transactions
These partners are strictly prohibited from retaining or using your data in ways that conflict with the Personal Data (Privacy) Ordinance. We also take all reasonable precautions to protect your information through robust security policies and secure server technologies.
Why We Collect Information
To provide you with efficient service, we retain certain essential details needed to fulfill your orders, such as:
- Delivery addresses
- Contact details (for order‑related communication)
- Account authentication information
For your security, we strongly advise that you never share your login credentials with anyone. To further protect your account, we employ non‑recoverable encryption technology to encode authentication data stored on our servers. Additionally, we may retain information when required to comply with legal obligations.
How We Collect Information
We collect information in the following ways:
- When you create an account with us
- During your activities on our website (e.g., purchases, support queries)
- Through online surveys, questionnaires, and entries for competitions or promotions
- This website uses cookies. If you do not wish to accept cookies, you may adjust your browser’s privacy settings to a high level to block them. Please note that this may cause certain website functions to not operate properly
Secured Shopping Guarantee
Your security is our priority. Zentaosa has implemented advanced technologies, policies, and procedures to protect the personal information we store from unauthorized access, misuse, alteration, or loss.
For your safety, do not send sensitive information such as credit card numbers via email.
Zentaosa reserves the right to update the content, terms, conditions and policies of any workshops, courses, or soul consultation services without prior notice.
Contact Us
Whatsapp: +852 9699 6134
